Predator Excavation Kit

We strive to provide high-quality products and a positive customer experience. If you are not entirely satisfied with your purchase, we offer a return policy subject to the following terms and conditions:

Eligibility for Returns:

• Damaged or Defective Items: If your kit arrives damaged or with missing/defective components, please contact us within 14 days of receiving your order. We will gladly replace the damaged or defective items at no additional cost to you. Photographic evidence of the damage or defect will be required.
• Unopened and Unused Items: If you change your mind about your purchase and the kit is unopened, unused, and in its original packaging, you may return it within 14 days of receiving your order for a full refund (excluding original shipping costs).
• Incorrect Items: If you receive an incorrect item, please contact us within 7 days of receiving your order. We will arrange for the correct item to be shipped to you and for the incorrect item to be returned at no additional cost to you.

Non-Returnable Items:

• Opened kits where the kit has been used or the fossils have been removed. Due to the nature of the product, we cannot accept returns once the excavation process has begun.
• Items not returned in their original packaging.
• Items returned after the specified return window.

Return Process:

• Contact Us: Please contact us via fossilfanatic92@gmail.com to initiate the return process. Please provide your order number, the reason for the return, and any supporting documentation (e.g., photos of damage).
• Return Authorisation: Once your return request is approved, we will provide you with a Return Authorisation Number (RAN) and instructions for returning the item.
• Packaging: Carefully repackage the item in its original packaging, if possible. Ensure the package is securely sealed to prevent damage during transit. Clearly write the RAN on the outside of the package.
• Shipping: You are responsible for the return shipping costs, unless the return is due to a damaged, defective, or incorrect item. We recommend using a trackable shipping service and insuring the package for its value, as we are not responsible for lost or damaged returns.
• Refund Processing: Once we receive the returned item and verify its condition, we will process your refund within 14 days. The refund will be credited to the original payment method.

Exchanges: We do not currently offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Questions: If you have any questions regarding our return policy, please contact us at fossilfanatic92@gmail.com and we will be happy to assist you.

Note: This return policy is subject to change without notice. Please refer to the most recent version on our website.

Thank you for shopping with us! We strive to provide fast and reliable shipping to all our customers. This Shipping Policy outlines our shipping practices and procedures.

Processing Time:

• Orders are typically processed within 5 business days. Processing time may be longer during peak seasons, promotional periods, or business closures.
• You will receive a shipping confirmation email with tracking information once your order has been processed and shipped.

Shipping Costs:

• Shipping costs are calculated based on the weight, dimensions, and destination of your order.
• You can view the shipping costs at checkout before completing your purchase.
• We offer standard and fast track shipping options. We will offer free postage on orders over £100.

Shipping Destinations:

• We currently ship within the United Kingdom. If your location is not listed at checkout, please contact us for shipping options.

Shipping Carriers:

• We use the Royal Mail for shipping all orders.

Delivery Time:

• Delivery times vary depending on your location and the chosen shipping method.
• Estimated delivery times are provided at checkout. Please note that these are estimates and actual delivery times may vary due to unforeseen circumstances such as weather delays or carrier issues.
• We are not responsible for delays caused by the shipping carrier.

Order Tracking:

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
• You can track the status of your shipment by clicking on the tracking link in the email or by visiting the carrier's website and entering your tracking number.

Shipping Address:

• Please ensure that you provide a correct and complete shipping address at checkout.
• We are not responsible for orders shipped to incorrect addresses provided by the customer.
• If you need to update your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.

Shipping Issues:

• If you experience any shipping issues, such as lost or damaged packages, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
• If your package is damaged upon arrival, please take photos of the damaged packaging and the damaged contents and contact us within 7 days of receiving your order.

Questions:

If you have any questions regarding our shipping policy, please contact us at fossilfanatic92@gmail.com

Note: This shipping policy is subject to change without notice. Please refer to the most recent version on our website.